Managed ServicesA brief Overview
Businesses like yours are realizing the benefits of Managed Services. The key beneﬁt to you is a reliable, secure, high- performance network that helps you achieve optimal employee productivity and protection of your revenue. More than anything you get peace-of-mind from not having to worry about your IT infrastructure – freeing you up to focus on your core business.
In terms of a definition, Managed Services allows a business to outsource IT operations to a service provider to a trusted third party services provider. The managed services provider assumes the ongoing responsibility for a 24-hour monitoring service and managing problem resolution within the IT systems of a business.
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Business Critical Systems
You will have 24/7/365 monitoring and support of your business critical systems. An InfoTech technician with over 20 years experience will monitor your entire network for problems, efficiency, and potential security risks. We also plan for and prevent unexpected failures, ensuring that backups and disaster recovery of your servers and workstations are working properly. With the right solutions in place, we can guarantee the uptime of your systems. We can provide you comprehensive reports every month or quarter to show work performed, identify issues, and support optimized IT budgeting.
How does it work?
Software is pushed to each system to be monitored that allows us to gather all equipment details, event logs, system tools, and other information. This also allows us to easily take inventory to ensure the hardware and software are up-to-date, and not overworked or overloaded. This software also allows us remote access to assist users or repair problems without the need for a site visit, travel time, or disruption of access to your workstation. You don’t even need to leave your chair! The software vendors that we work with provide support, flexible options, monthly licenses, and plenty of other resources to keep our team efficient and timely.
The Benefits Of Managed Services
Discovering and fixing problems before they can negatively impact your business is one of the biggest benefits of Managed Services. A well maintained, proactively serviced computer network will always run better. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous improvement in operations. Reducing costs allows small businesses to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality. As a result, network monitoring 24 hours per day with businesses experiencing an additional level of comfort and security.
Additional Benefits Of Managed Services
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Minimized downtime
- Allows the focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored around the clock
We can prevent many issues
By monitoring and controlling: Windows and other Updates (Adobe, Java, etc.), free drive space and other resource usage, security software and settings, catching potential risks before they become problems. Preventing viruses and mal-ware infections alone will provide better up-time and reduced risk of unauthorized access to your data or on-line information. Junk mail issues? We have that covered as well. Robust, supported on-line systems can drastically reduce the amount of unsolicited email that you receive.
Frequently Asked Questions
Why Managed Services versus Break-Fix?
Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following a break-fix model, a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and clients. If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business.
Why is Break-fix is no longer good enough
A break-fix maintenance service fixes problems as they crop up which means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you waiting. No business today can really afford the risk and uncertainty of relying on a break-fix maintenance service because your business is too dependent on having a reliable system. Furthermore, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require.
How are our Managed Services priced?
Managed services providers usually price their services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of devices, with different packages priced at different levels. Some providers offer on-site customer support as an extra fee. Basic services often start with a monitoring service, which notifies the ”you” of problems, which you resolve on your own. At the upper end of the spectrum, service providers offer fully managed services that cover everything from alerts through problem resolution.
What are the inferior imitations?
Providing true Managed Services requires a substantial investment in both technology as well as expert staff to operate the service. Some companies offering so called Managed Services are merely dialing-in to fix problems on your network and are not providing any preventative maintenance. This type of remote dial-in service doesn’t actually monitor your system, is not able to tell you where the system is vulnerable and is not able to fix problems before they negatively impact your system’s performance.
Which type of maintenance do you currently have?
If you answer “no” to any of the following questions, you are utilizing a break-fix methodology to maintain your network, and may benefit from a managed service methodology without costing you more.
Do you find out immediately if your data back-up fails to run?
Do you know which equipment on your network is aging and might need replacing in the next six months?
Do you know if your server and all of your desktops have the latest anti-virus updates installed and are functioning correctly?
Do you know if the latest security patches have been installed on your network?
Do you know who the heaviest internet users are, and whether they are downloading large files which can slow down the network, or accessing innappropriate web sites?
Do you know which PCs are running out of memory, affecting user performance?
Do you have one number to call for all of your technology service requirements?
Do you only hear from your computer guys “after” things break?